FOI request (FOIR-607893577)

AI in Service Management

Requested Mon 22 April 2024
Responded Fri 26 April 2024

1. Are you currently using AI functionality within your IT Service Management function?

2. Do you have plans to introduce AI capability within your Service Management function within the next 12months?

3. If no, what is your key rationale for this decision?

4. If yes, what are the key benefits you are looking to drive?

Response

1. No

2. Information not held.

3. Information not held.

4. Information not held.