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FOI request (FOIR-522021343)
Complaints
Requested Wed 07 June 2023
Responded Thu 20 July 2023I am writing to you under the Freedom of Information Act 2000 to request the following information from Hastings Borough Council. Please may you provide me with:• A .csv file detailing a list of all the different complaints the council has received over the past 12 months. It would be great for the file to contain as much information about the complaints as possible under the Information Act.• This would include - the compliant type, heading of the complaint, what the complaint was about and the date and month the complaint was filed.• Include an overview of the data, sharing:• The total number of complaints in the past 12 months.• The percentage of the complaints upheld.• The complaint type with the highest amount of complaints.• The complaint type with the lowest number of complaintsPlease provide the information in the form of a table in a .csv format.
Response
Please accept my apologies for the delay in responding.
Please see attached 2 documents that cover the past 12 months: No 1 from 6/6/22 - 31/3/23 and No 2 from 1/4/23 - 6/6/23.
• The total number of complaints in the past 12 months
Answer: 495
• The percentage of the complaints upheld
Answer: No complaints have been upheld.
• The complaint type with the highest amount of complaints
Answer: Missed bins
• The complaint type with the lowest number of complaints
Answer: Abandoned vehicles
Attachments
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Freedom of Information
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