FOI request (FOIR-512295786)

Housing Standards Case Management Software

Requested Tue 02 May 2023
Responded  Tue 16 May 2023

I am writing to request information under the Freedom of Information Act 2000. In order to help you with this request, I am outlining my query as specifically as possible. Please can you provide me with the following information with regards to your Housing Standards Case Management Software:

1. The Head/Manager responsible for Housing Standards, their contact details including their job title, email address and telephone number.

2. What Case Management Software do you use for Housing Standards (for example, Idox, Civica, or Arcus)?

3. If you use specific software, how long is the contract for and what is the value of the contract?

Response

1. Natasha Tewkesbury, Head of Community and Regulatory Services, email: ntewkesbury@hastings.gov.uk, telephone: 01424 451066

2. NEC M3

3. The contract is annual rolling, renewing on 1st April.

NOTICE OF REFUSAL

The information you have requested in regards to the contract value is commercially sensitive and falls under Section 43 of the Freedom of Information Act - Commercially Sensitive Information.

Information prejudicing commercial interests - commercial interest relating to an organisation's commercial activity and may include trading activity procurement and relationships with third parties.

The exemption afforded by Section 43 is subject to what is known as the 'public interest test'. When applying the test in a particular case a public authority is deciding whether the public interest is better served by non-disclosure than by disclosure.

Although the Freedom of Information Act does not define 'in the public interest', there is a presumption under Freedom of Information that openness is in the public interest. In applying the public interest test a public authority will take into account the distinction that has been often made by courts between things that are in the public interest, and things that merely interest the public. Where applicants have not identified public interest considerations succinctly or accurately, the public authority has a responsibility under the Act to make their own assessment of the public interest considerations in the particular case.

We have identified the following public interest factors that may be seen as encouraging the disclosure of information:

a) accountability of public spending

We consider these factors to be of limited relevance in relation to the information in question.

Public interest factors seen as encouraging non-disclosure are, generally, the exemptions themselves. In consideration of this matter we came to the following conclusions:

a) ensuring that companies are able to compete for business fairly

b) damage to reputation and/or financial interests

In weighing the factors for and against disclosure we have concluded that the likely benefit to the applicant and the wider public of disclosure is outweighed by the likely prejudice caused by such disclosure and that therefore the public interest is better served by non-disclosure.

For the reasons given above we will not be communicating to you the information you have requested.