FOI request (FOIR-464189666)

Call Volume for Urgent Housing Repairs

Requested Wed 09 November 2022
Responded Fri 18 November 2022

What is your Customer Service/Call Centre's breakdown of inbound calls per month over the last 6 months regarding 'Urgent Housing Repairs'?

Response

Hastings Borough Council holds no information in respect of this request.

Hastings Borough Council transferred its housing stock to 1066 Housing Association, now Optivo, in 1996 as part of a Large Scale Voluntary Transfer (LSVT).

Any calls received in our contact centre would be referred to Optivo.