FOI request (FOIR-410121506)

Telecom - Networks

Requested Wed 23 March 2022
Responded Fri 01 April 2022

All or some of the information provided previously has expired, I require an update on the questions below.

See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP and so on).

1. Telephony/Voice Services - Provider - Please can you provide me with the name of the supplier for each contract.

2. Telephony/Voice Services - Contract Renewal Date - please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

3. Telephony/Voice Services - Contract Duration - the number of years the contract is for each provider, please also include any contract extensions.

4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

5. Telephony/Voice Services - Number of Lines / Channels / SIP Trunks - Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

6. Minutes/Landline Provider - Supplier's name (not Mobiles). If there is no information available, please can you provide further insight into why?

7. Minutes/Landline Provider - Contract Renewal Date - please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

8. Minutes/Landline Provider - Monthly Spend - Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

9. Minutes/Landline Provider - Contract Duration - the number of years the contract is for each provider, please also include any contract extensions.

10. Minutes/Landline Provider - Number of Extensions - Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

11. Broadband Provider - Supplier' name. If there is not information available, please can you provide further insight into why?

12. Broadband Provider - Contract Renewal Date - please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

13. Broadband Provider - Annual Average Spend - Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider - Suppliers name. If there is no information available, please can you provide further insight into why?

15. WAN Provider - Contract Renewal Date - please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers.

16. WAN Provider - Contract Description - Please can you provide me with a brief description for each contract.

17. WAN Provider - The number of sites - Please state the number of sites the WAN covers.

18. WAN Provider - WAN Annual Average Spend - Annual average spend for each WAN provider. An estimate or average is acceptable.

19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

20. Internal Contact - please can you send me their full contact details including contact number and email and job title for all the contracts above.

Response

Contract 1

1. BT

2. Rolling - Contract can be cancelled at any time

3. Not Applicable

4. ISDN

5. 50 Lines

Contract 2

6. CallFlow Solutions

7. Rolling - Contract can be cancelled at any time

8. £400 per month

9. Not Applicable

10. We have 350 phones registered on the system

Contract 3

11. Contract 1 - Claranet, Contract 2 - Gamma

12. Contract 1 - Claranet - Quarterly Rolling, Contract 2 - Gamma - Quarterly Rolling

13. Contract 1 - Claranet - £16,632 per annum, Contract 2 - Gamma - £13,680 per annum

Contract 4

14. BT

15. October 2022

16. Fibre point-to-point links

17. 3 Remote Sites

18. £10,000

19. Information not held

20. Mark Bourne, Head of Information Technology, 01424 451066