FOI request (FOIR-381052457)

Anti-social behaviour

Requested Wed 24 November 2021
Responded Fri 28 January 2022

1. How many phone calls and online contacts did your local authority receive about anti-social behaviour from 1st October 2020 to 30th September 2021? Please provide separate figures for phone calls and online contacts.

Of these (giving answers for phone and online contacts):

2. How many led to no action (no action means none of the actions in points b to e in the list below were taken)?

3. How many were resolved at the time of contact by a call handler, or online at the time of contact by a member of staff on Live Chat?

4. How many led to a member of staff being sent out?

5. How many led to a member of staff making contact with the complainant or the person being complained about after the call or contact, but not visiting in person?

6. How many were referred to another agency such as the police or a housing association (either by the council making the referral, or advising the complainant to make contact with the other agency themselves)?

Response

Please accept my apologies for the delay in responding.

Antisocial behaviour is not clearly defined, it is also dealt with across four different departments, two of which do not log data.

Please see below, details of information held by our Community Safety and Environmental Health departments.

A. Community Safety

1. Total number of contacts about ASB from 1st October 2020 to 30th September 2021

- 4x phone calls

- 1x letter

- 7x email

- 2x internally generated

2. How many resulted in no action?

- 1 + 2 ongoing

3. How many were resolved at the time of the call or contact by a call handler or person monitoring web chat?

- Information not held

4. How many led to a staff member being dispatched?

- Information not held

5. How many led to a member of staff contacting the complainant or person being complained about after the call or online contact?

- 6

6. How many led to advice to contact another agency about their complaint?

- 5

B. Environmental Health

1. Total number of contacts about ASB from 1st October 2020 to 30th September 2021

- 4x phone calls

- 7x email

- 2x internally generated

2. How many resulted in no action?

- 1

3. How many were resolved at the time of the call or contact by a call handler or person monitoring web chat?

- Information not held

4. How many led to a staff member being dispatched?

- Information not held

5. How many led to a member of staff contacting the complainant or person being complained about after the call or online contact?

- 5

6. How many led to advice to contact another agency about their complaint?

- 7