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  • FOI request (FOIR-377626291)

    Council house repairs

    Requested Wed 10 November 2021
    Responded  Tue 16 November 2021

    1. How many properties are owned (tenanted and leasehold) by your local authority (please provide the date 'at' for this figure)?

    2. How much did your local authority spend on responsive repairs and maintenance (including on the blocks and estates they're situated on) in 2020/21?

    3. Please supply me with a summary of the first TEN complaints received in 2020/21 regarding maintenance issues in council owned properties (tenanted and leasehold).

    A non-exhaustive list of the types of maintenance issues I am looking for is given at the end of this email. However, any complaint related to disrepair of private and communal spaces is of interest.

    Please include in each of the ten complaint summaries:

    a. The address of the property (street name, part of the city)

    b. The exact wording of the complaint received by the occupant and/or a brief summary - For example, 'major flooding in kitchen has inundated all rooms on the ground floor'

    For each of the ten complaints, please redact potentially identifying information to avoid running into S.40 exemptions.

    NOTE: Even if council-owned properties/complaints are managed by a contracted-out third-party provider, the complaints data is considered to be 'held' by your council under the Freedom of Information Act. Therefore, S.12 should not apply.

    Non-exhaustive list of maintenance-related issues to illustrate what I am looking for:

    Major flooding

    Fire hazards

    Total loss of, or major fault with, electricity supply

    Unsafe electricity fittings

    Gas leak

    Blocked mains drains, soil pipe or sole WC Heating and/or hot water loss

    Heating and/or hot water loss

    Failure of lift

    Failure of warden alarm/call system

    Roof leaks resulting in serious internal flooding

    Plumbing leaks that cannot be contained

    External doors or windows not closing or locking

    Breaches of security to external doors or windows

    Failure of fire alarm system

    Sole or only accessible WC not flushing

    Damaged communal floor covering presenting immediate trip hazard

    Failure of door entry system

    Failure of physically handicapped assistance equipment

    Total loss of water

    Minor plumbing leaks or defects

    Blocked drains, sinks, basins, bath, toilet

    Defective cistern or overflow

    Minor electrical faults

    Roof leaks

    Graffiti

    Failure of entry phone

    Faulty extractor fan

    Faulty communal TV aerial

    Damage to stair treads, hand rails or banister

    General joinery repairs

    Broken doors, floors and windows

    Repairs to fences bordering road/footpath

    Repairs/cleaning of gutters and down pipes

    Repairs to kitchen fittings

    Repairs to plaster work

    Dripping/leaking taps or shower units

    Other minor plumbing repairs

    >Repairs to tiling

    Easing doors and windows

    Defective flooring


    Response

    Information not held

    Hastings Borough Council does not own any housing stock. This was transferred to 1066 Housing Association (now Optivo) in 1996 as part of a Large Scale Voluntary Transfer (LSVT).

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