This website uses cookies to give you a better experience. For more information on why we use cookies, please read our cookie policy
Accept cookies
Skip to main content
Hastings Online logo
A-Z
Home | Help | Privacy | Login to My Hastings | Sign in / Register | Jobs Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page
  • My council
  • Freedom of Information
  • Requests and responses by category
    • FOI request (FOIR-279050531)

      Online Platforms

      Requested Wed 02 December 2020
      Responded Wed 09 December 2020

      I am writing to you under the Freedom of Information Act 2000 to request the following information from Hastings Borough Council:

      1. Do you have a Customer portal or platform offering authenticated citizens direct access to Council services online?

      2. Who did you procure your Customer portal from?

      3. When did you deploy your customer portal on your Council Website?

      4. What services can citizens access via your Customer portal?

      5. Do all services provided on the platform offer an online form or a paper form or downloadable PDF form, can you give an example of a service still reliant on a paper or a downloadable PDF form?

      6. Can you confirm that all the services offered that do have an online form meet the international WCAG 2.1 AA accessibility standard? Can you provide either a copy or a link to your accessibility statement that explains to the citizen how accessible your services are? Where you use a third party to supply a service can you also include in your response a copy or a link of their accessibility statement?


      Response

      1. Yes

      2. Granicus

      3. 2015

      4. Request services, apply, pay, report a problem, access council tax and housing benefit accounts

      5. Online forms

      6. https://www.hastings.gov.uk/using-this-site/help/

  • Freedom of Information

    Contact

    Contact us if you have a question about democratic services.


    Comments

    The content on this page is the responsibility of our Democratic Services team.


    Can't find what you're looking for? Try our A - Z

A-Z of services

  • Services beginning with A
  • Services beginning with B
  • Services beginning with C
  • Services beginning with D
  • Services beginning with E
  • Services beginning with F
  • Services beginning with G
  • Services beginning with H
  • Services beginning with J
  • Services beginning with L
  • Services beginning with M
  • Services beginning with N
  • Services beginning with P
  • Services beginning with R
  • Services beginning with S
  • Services beginning with T
  • Services beginning with U
  • Services beginning with V
  • Services beginning with W
  • Hastings Museum and Art Gallery website
  • Visit 1066 Country website
  • Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page

Accessibility statement

Contact us

© 2025 Hastings Borough Council