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FOI request (FOIR-160760019)
Corporate citizen facing self-service customer portal
Requested Thu 05 December 2019
Responded Mon 23 December 2019I wish to make the following Freedom of Information Request:
1. Does the organisation have a corporate citizen facing self-service customer portal? (Yes or No. If yes, please provide: 2. The name of the company that provides the associated solution? 3. The start and end date of the contract? 4. The annual contract value? 5. The post title, name, job title and email address of the person within the organisation responsible for overseeing the solution? 6. If you do not currently have a corporate citizen facing self-service customer portal, is this something your organisation is currently considering?
Response
1. Yes
2. Firmstep
3. This is a rolling contract - next renewal is due May 2020
4. £40,287
5. Mark Bourne, Head of IT. mbourne@hastings.gov.uk
6. N/A
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