FOI request (FOIR-102460726)
Requested Mon 14 January 2019
Responded Mon 21 January 2019
I am aware that when someone moves away from your council area having paid some council tax beyond the date which they are moving away, they sometimes leave their council tax account in credit.
1) I want to know, how many closed or dormant council tax accounts do you have in credit and how much money is in these accounts in total?
2) Could you tell me the process for applying to get one's money from one of these accounts? Is it automatically refunded?
3) If possible, and I don't wish for this to hold up the request if this can't be granted, could you also tell me how many closed or dormant council tax accounts did you have in credit one year ago and how much did the money in these accounts total?
Q1 - As at 15 January 2019 we have 6042 closed accounts in credit with a value of £726,393.86
Q2 - The process is automatic if the account was paid by direct debit or we have a customers bank details to refund the overpayment. To claim a refund a customer must confirm name, address, customer reference and bank details to get a credit processed for a refund.
Q3 - The details for the 25 April 2018 are: 5849 accounts with a value of £711,233.23
Freedom of Information