This website uses cookies to give you a better experience. For more information on why we use cookies, please read our cookie policy
Accept cookies
Skip to main content
Hastings Online logo
A-Z
Home | Help | Privacy | Login to My Hastings | Sign in / Register | Jobs Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page
  • My council
  • Freedom of Information
  • Requests and responses by category
    • FOI request (FOI-70076091)

      Transactional services

      Requested Mon 12 March 2018
      Responded Thu 15 March 2018

      What transactional services have been partially or completely digitised?
      If there have been multiple channel shift projects please answer the following questions with just what you feel is the most relevant project in mind.
      · What were the deliverables for the digital project or "channel shift"?
      · What deliverables were achieved?
      · Did the digital channel replace an existing channel or complement it?
      · What were the project costs (financial) to implement the digital channel?
      · What were the financial saving targets if any?
      · What were the financial savings that were achieved/realised?
      · What were the main obstacles to project success?

      Response

      Q1 - A full list of these can be found on the my.hastings.gov.uk website

      Q2 - The project is yet to be completed but the ambition is to have 60% of all transactions available on line and 80% of all enquires to be accessed by this method.

      Q3 - The project is yet to complete but we have over 60% of all transactions available on line and are being accessed by 60% of all enquiries.

      Q4 -Complements contact centre enquiries and replaces some back-office email enquiries.

      Q5 - £150K

      Q6 - £250K

      Q7 - To date £210K

      Q8 - Time and competing pressures /priorities

  • Freedom of Information

    Contact

    Contact us if you have a question about democratic services.


    Comments

    The content on this page is the responsibility of our Democratic Services team.


    Can't find what you're looking for? Try our A - Z

A-Z of services

  • Services beginning with A
  • Services beginning with B
  • Services beginning with C
  • Services beginning with D
  • Services beginning with E
  • Services beginning with F
  • Services beginning with G
  • Services beginning with H
  • Services beginning with J
  • Services beginning with L
  • Services beginning with M
  • Services beginning with N
  • Services beginning with P
  • Services beginning with R
  • Services beginning with S
  • Services beginning with T
  • Services beginning with U
  • Services beginning with V
  • Services beginning with W
  • Hastings Museum and Art Gallery website
  • Visit 1066 Country website
  • Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page

Accessibility statement

Contact us

© 2025 Hastings Borough Council