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FOI request (FOI-70076091)
Transactional services
Requested Mon 12 March 2018
Responded Thu 15 March 2018What transactional services have been partially or completely digitised?If there have been multiple channel shift projects please answer the following questions with just what you feel is the most relevant project in mind.· What were the deliverables for the digital project or "channel shift"?· What deliverables were achieved?· Did the digital channel replace an existing channel or complement it?· What were the project costs (financial) to implement the digital channel?· What were the financial saving targets if any?· What were the financial savings that were achieved/realised?· What were the main obstacles to project success?
Response
Q1 - A full list of these can be found on the my.hastings.gov.uk website
Q2 - The project is yet to be completed but the ambition is to have 60% of all transactions available on line and 80% of all enquires to be accessed by this method.
Q3 - The project is yet to complete but we have over 60% of all transactions available on line and are being accessed by 60% of all enquiries.
Q4 -Complements contact centre enquiries and replaces some back-office email enquiries.
Q5 - £150K
Q6 - £250K
Q7 - To date £210K
Q8 - Time and competing pressures /priorities
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