Delivery of services
We have a Local Performance Indicator of 5 working days to complete all searches. All searches will be dealt with on a first come first served basis.
Requests for Information under Environmental Information Regulations will be dealt with as soon as possible but may take up to 20 working days.
We will endeavour to make all Public Registers such as the Local Land Charges Register available the next working day, however this may not be possible where demand for services is high. In such cases you will be offered the next available appointment time.
Results of searches where a fee is payable will not be delivered in any form until payment has been received.
Searches received via NLIS will be returned to the customer through that route. For all other searches (with the exception of Personal Searches) we will email the results to the customer. Paper copies will only be sent in exceptional circumstances.
Local Land Charges