This website uses cookies to give you a better experience. For more information on why we use cookies, please read our cookie policy
Accept cookies
Skip to main content
Hastings Online logo
A-Z
Home | Help | Privacy | Log in to My Hastings | Jobs Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page
  • My council
  • COVID-19 (Coronavirus)
  • I need help and support
  • I need help and support

    Support for Clinically Extremely Vulnerable (CEV)

    The national shielding programme has now ended.  Residents previously advised to shield won't be advised to do so again.

    Please visit eastsussex.gov.uk/CEV for further information.

    Community hub

    The community hub is for residents of Hastings and St Leonards who feel may need extra help in coping with the effects of the COVID-19.

    Many people will already have the support they need from family, friends, carers or neighbours and will not need to use the community hub.

    Who can use the community hub?

    Any Hastings residents who needs help getting food or befriending/welfare checks.
    This service is only for those who aren't able to get these things for themselves or by asking family, friends, neighbours or carers.

    How do I get this help for me or someone I know who needs it? 

    Please complete our online form or call our helpline 01424 451019.

    Monday, Tuesday, Thursday 8.30am – 5pm, Wednesday 10am – 5pm and Friday 8.30am – 4.15pm.

    We will share the information you provide to us with organisations who can help put this support in place.  

    Who provides the support?

    The community hub is a partnership between voluntary groups in the town, the health service, Hastings Borough Council and East Sussex County Council.

    What places, apart from supermarkets are doing food delivery or collection?

    www.hastingsheart.com keeps an up-to-date list of shops such as greengrocers, butchers etc), restaurants and takeaways offering food for delivery and collection

    I am struggling to collect my prescription

    There are a few things you can try:

    • Ring the pharmacy to arrange for home delivery of your medicine
    • Ring your doctor to see if they can suggest a pharmacy that will deliver your medicine


    I am low, or out of gas/electricity and can't top it up, or am struggling to pay for it, what should I do?

    Speak to your energy supplier in the first instance and explain your situation to them. Energy companies have introduced extra support during the coronavirus outbreak to support their customers.

    If you are struggling to pay you may be able to access a fuel voucher by completing the online form via the Warm East Sussex website or phoning their call and ring back number: 01424 869352


    I am concerned about an adult where can I go for help?

    In an emergency always call 999.

    If you have concerns about an adult's welfare or you, or you know someone that needs extra support and help in their home call East Sussex County Council's Adult social care team 0345 60 80 191 / hscc@eastsussex.gov.uk.  

    I am struggling with my mental health and need to talk to someone for help

    Emergency

    Always call 999

    Immediate help via the
    phone and ongoing help

    Sussex Mental health line
    0300 5000 101
    Open 24 hrs/7 days week
    (staffed by clinicians)

    Samaritans

    Call or text: 116 123
    jo@samaritans.org

    GP

    Speak to your GP

    I need help with my housing

    For general housing inquiries phone Hastings Council's housing line: 01424 451100

    If you rent from a housing association, please contact them directly in the usual way

    If you are struggling to pay your mortgage, you need to speak to your mortgage company.

    I feel isolated, lonely, fed up

    Hastings Voluntary Action (HVA) have a free befriending service where you can be matched with a volunteer who will call you every week for a chat. Their volunteers are of all ages and interests.

    You can self-refer by phoning 01424 444010.

    I am struggling to get out any cash or make payments

    Speak to your bank, most of them have put additional support in place during the coronavirus outbreak to help their customers.

    Find the phone number via your bank's website on the back of your bank card.

    HVA logo HEART-Logo

    HoHlogo Hastings food bank logo

    Kings church Neighbourhood Watch

     

    Hastings Voluntary Action (HVA)

    Hastings Voluntary Action provides a telephone befriending scheme.

    HVA has volunteer telephone befrienders of all ages and interests ready to check in with you for a chat.  Simply call 01424 444010.

    Links to other sources of Covid-19 support are also available on the HVA website.

    Hastings Emergency Action Response Team (HEART)

    Hastings Emergency Action Response Team (HEART) is the registered Mutual Aid Group for Hastings & St.Leonards, providing a broad range of practical support for people in need during the Coronavirus crisis. For more information or to request help please visit www.hastingsheart.com

    King's Church

    King's Church runs Hastings Foodbank, Baby Basics and several other projects that support those facing poverty in Hastings & 1066 Country. King's is currently chairing the Hastings Community Hub food poverty sub-group, set up in response to the coronavirus pandemic.

    Neighbourhood Watch

    Hastings and St Leonards Neighbourhood Watch has been actively participating in planning and communication around the local response to COVID-19 as the support that can be provided by neighbours to vulnerable members of the community is invaluable.


     Related pages...

    • I need help about domestic abuse
  • I need help and support

    Contact

    Got a question about COVID-19? 

    Contact us


    Comments


    Can't find what you're looking for? Try our A - Z

    Spotted an issue with this page? Tell us

A-Z of services

  • Services beginning with A
  • Services beginning with B
  • Services beginning with C
  • Services beginning with D
  • Services beginning with E
  • Services beginning with F
  • Services beginning with G
  • Services beginning with H
  • Services beginning with J
  • Services beginning with L
  • Services beginning with M
  • Services beginning with N
  • Services beginning with P
  • Services beginning with R
  • Services beginning with S
  • Services beginning with T
  • Services beginning with U
  • Services beginning with V
  • Services beginning with W
  • Hastings Museum and Art Gallery website
  • Visit 1066 Country website
  • Email alerts Hastings council Instagram Hastings council twitter feed Hastings council facebook page

Accessibility statement

Contact us

© 2003 - 2023 Hastings Borough Council.
Unless otherwise stated these pages are copyright protected.
All rights reserved.