Food delivery and takeaway advice
Latest Government guidance
We are now in step 4 , businesses will be required to have a Risk Assessment which encompasses COVID-19 to ensure safe working practices.
If you would like Environmental Health to review and give guidance in regards to Risk Assessment, send them to firstname.lastname@example.org adding number workers for the business, type of business and any other relevant information into the body of the email.
The following guidance has been designed to assist food businesses in carrying out safe food delivery and takeaways during the current coronavirus pandemic. It is your responsibility to follow and adhere to government guidance - safe food delivery and takeaways.
This is relevant to you if you:
- Usually provide takeaways/food delivery or
- If you are looking to make provisions for a new takeaway/food delivery service that you wouldn't normally provide.
This guidance should be used alongside your Food Safety Management System.
As per government guidance, takeaway and food delivery facilities should remain open and operational. Those looking to start takeaway/food delivery as part of an existing food operation may do so. Planning regulations have been changed to allow for this.
Note - if you are looking into providing meals to the local community but are not already registered as a food business, you must register first. Email the Environmental Health Team at email@example.com for further specific advice.
Remember to regularly wash your hands with hot soapy water for 20 seconds and regularly sanitise surfaces and hand contact points.
Contact free delivery - when delivering to your customer you must adhere to the social distancing guidance of standing at least two metres apart. You can leave your delivery at the customer's door, knock or ring door bell and then step back ensuring you are at least two metres away. You can then wait for the customer to collect the delivery.
Where possible, contactless payments should be used. If this is not possible then hands should be washed (hot, soapy water for 20 seconds) after handling cash. It is a good idea to regularly disinfect hand contact surfaces throughout the premises. See government guidance on social distancing for more information.
Food being delivered must be adequately covered and thus protected from sources of contamination. Vehicles used to transport food must be in good condition, kept clean and be free of contamination sources. If possible, avoid the driver entering the kitchen and ensure the driver adheres to social distancing guidelines.
Food to be transported must be adequately packed to ensure the food maintains temperature and is protected from sources of contamination. For example, food should be covered and placed in a cool bag for chilled foods or insulated box for hot foods.
Food must be cooked to a core temperature of 75 oC and hot food held at 63 oC or above until it is sent out for delivery. Hot held food should be monitored and temperature checked every two hours. Cold food must be 8 oC or lower. Insulated bags and boxes should be cleaned and sanitised regularly throughout the day.
Fitness to work
Any staff showing symptoms of coronavirus must be sent home and must self-isolate as per government guidance. For sickness and diarrhoea, the 48-hour exclusion should be followed. See government guidance - sickness for more information.
The following should be followed when delivering food:
- Write the name of the food on the packaging
- Allergen information to be provided on delivery at the latest
- If meals require storing/cooking/defrosting/reheating then further information should be provided i.e. the date the food was made, how long its shelf life is (e.g. two days), cooking instructions and anything else that may be deemed useful/relevant.
Note - when taking orders, it is recommended that you ask about allergen requirements. Read businesscompanion's guidance on allergens for more information.
Any business operating in contravention of the Health Protection (Coronavirus, Business Closures) Regulations 2020 will be committing an offence. See government guidance on business closures for more information.
- Usually provide takeaways/food delivery or
Help and support for businesses
- Business closures
- FSA guidance on allergens
- FSA takeaway/food delivery advice
- FSA Guidance on Cleaning effectively in your business
- FSA Reopening checklist for food businesses
- Guidance on social distancing
Got a question about COVID-19?