Council Services 19/20
The table shows progress against our 28 key performance indicators over 2019/20. You can also track this performance information over the course of the year by viewing our Q1, Q2 and Q3 reports.
Performance Indicators 2019/2020 Name Improvement Direction Actual Q4 2018/19 Direction of Travel Actual Q4 2019/20 Status Q4 2019/20 Target Q4 2019/20 1. Improved street and environmental cleanliness (levels of litter, dog fouling, detritus, graffiti and flyposting) Smaller is better 6% Better 4% Met 5% 2. Percentage of household waste sent for reuse, recycling and composting Bigger is better 30.5% Better 32.3% Met 30% 3. The average number of failed bin collections (per 100,000 collections) Smaller is better 105 Worse 142 Not met 100 4. % of food establishments which are broadly compliant with food hygiene law Bigger is better 99% Same 99% Met 92% 5. Green Flag status retained for our key parks and open spaces Bigger is better Retained Same Retained Met Retained 6. Total attendances at Council Leisure Centres Bigger is better 417,547 Leisure facilities are currently closed. Actual attendance figures will be recorded for 20/21 financial year 417,600 7. Number of visitors to the White Rock Theatre* Bigger is better 110,441 Worse 86,530 For information only - No targets set 8. Number of visitors to Hastings Museum and Art Gallery Bigger is better 45,605 Better 63,509 Met 45,500 9. Net number of new homes built Bigger is better 184 Worse 119 Not met 200 10. Number of affordable homes created Bigger is better 64 Worse 23 Not met 75 11. Long term empty properties returned to use Bigger is better 195 Worse 101 Met 70 12. Number of neglected and derelict buildings improved Bigger is better 52 Worse 17 Met 50 13. % major planning applications determined within 13 weeks or another later date as agreed with the applicant Bigger is better 100% Worse 78.6 Not met 80% 14. Non-major planning applications determined within 8 weeks or another later date as agreed with the applicant Bigger is better 94.5% Worse 79% Not met 80% 15. % householder planning applications determined within 8 weeks or another later date as agreed with the applicant Bigger is better 97.9% Worse 87.6% Met 80% Indicators 16 & 17 below are determined by government with targets set for 2-year periods. The targets are lower than the targets set by the council for our performance in year and indicate a level of performance below which sanctions may be applied. Our performance in relation to these targets is given below for information, and we hope will remain above these government poor performance levels. 16. Major planning applications determined within 13 weeks or as agreed with the applicant assessed over a 2-year rolling period e.g. 2017/18 to 2018/19 and 2018/19 to 2019/20 Bigger is better 82.2% Better 92.5% Met 60% 17. Non-major planning applications determined within 8 weeks or as agreed with the applicant over a 2-year rolling period Bigger is better 87.3% Worse 87.1% Met 70% 18. Private sector homes meeting the required standard Bigger is better 162 Worse 157 Not met 200 19. Number of homelessness cases prevented Bigger is better 459 Worse 353 Met 300 20. Average length of stay in emergency accommodation Smaller is better New indicator, target to be set for 2020-21 139 New indicator, target to be set for 2020-21 21. % of customers self-serving online (through those transactions currently available on line) Bigger is better 63.3% Better 68.5% Met 65% Number of transactions online Bigger is better 27,567 For information only - No targets set Number of transactions via other channels (of those where online is available Smaller is better 15,951 For information only - No targets set 22. The proportion of working days/shifts lost due to sickness absence Smaller is better 8.98 Worse 9.78 Not met 6.25 The proportion of working days/shifts lost due to short term sickness absence Smaller is better 5.02 For information only - No targets set The proportion of working days/shifts lost due to long term sickness absence Smaller is better 3.96 For information only - No targets set 23. Average number of days to process new housing benefit claims Smaller is better 17.9 Better 14.5 Met 15 24. Average number of days to process changes to housing benefit claims Smaller is better 5.4 Better 4.2 Met 5 25. Average number of days to process new Council Tax Reduction claims Smaller is better 16.2 Better 15.5 Not met 15 26. Average number of days to process changes to Council Tax Reduction claims Smaller is better 5.4 Better 2.9 Met 5 27. % Council Tax collected in year Bigger is better 93.9% Worse 94.6% Not met 96.3% 28. % Non-domestic rates collected in year Bigger is better 97.6% Worse 96.5% Not met 98%
Corporate plan 2020-24
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