Before you make a complaint it's important to try to focus on the key issues of the complaint to avoid confusion and to ensure it is dealt with as quickly as possible.

You should use our Complaint form when you believe we have:

• Not done something we should have
• Done something wrong
• Taken too long to do something
• Been unfair or acted inappropriately

The complaints process is not a way to appeal against a decision simply because you do not agree with it.  This applies particularly to decisions relating to Planning Applications and Housing and Council Tax Benefit.  If you are unhappy with a decision, you should ask the Service concerned to tell you what appeal procedures there may be to allow you to challenge the decision.

If your complaint is about an incident of discrimination, please contact us directly, with your concerns.

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