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Council and Democracy >> A to Z of Services

A to Z of Services

A to Z Index of Services

A  |  B  |  C  |  D  |  E  |  F  |  G  |  H  |  I  |  J  |  K  |  L  |  M
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This index provides a quick reference to local services provided by Hastings Borough Council (HBC), East Sussex County Council (ESCC) and other local agencies.

For local authority services in the whole of East Sussex please use the Search East Sussex service.

Calls to 0845 numbers from a BT landline cost a maximum of 5p per minute.  The cost of calls from other providers may vary.

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A

Abandoned and Untaxed Vehicles

Hastings Borough Council is responsible for the clamping and removal of untaxed and abandoned vehicles from the streets and open spaces of Hastings and St Leonards.
Telephone: 01424 783376
e-Mail: abandoned-untaxedvehicles@hastings.gov.uk
Web: www.hastings.gov.uk/abandoned_vehicles
Location: Century House

Abandoned Cars - see Abandoned and Untaxed Vehicles

Accident Reporting and Investigation - see Health and Safety

Accountability - see Constitution of the Council

Accountancy Services - see Financial Management

Accredited Lettings Scheme - see Hastings Accredited Lettings Scheme

Accupuncture Licensing - see Licensing

Active in Hastings - see Sports and Recreation

Activities for Children - see Play Development

Advertisement Control

Most outdoor advertisements require permission or advertisement consent. If an advertisement is erected without permission enforcement action may be taken.
Telephone: 0845 274 1090
e-Mail: planadmin@hastings.gov.uk
Location: Century House

Adverts - see Advertisement Control

Air Handling Units - see Pollution Control

Air Quality Monitoring - see Pollution Control

Allotments

Hastings Borough Council manages 600 allotment plots spread over 30 acres on twelve sites.
Telephone: 01424 451122
e-Mail: allotments@hastings.gov.uk
Web: www.hastings.gov.uk/allotments
Location: Aquila House

Amusements with Prizes Licensing - see Licensing

Animal Boarding Licensing - see Licensing

Animal Cruelty - see Animal Welfare

Animal Nuisance

Information and advice for dealing with animals such as badgers, urban foxes etc.
Telephone: 0845 274 1050
Fax: 01424 783208
e-Mail: envadmin@hastings.gov.uk
Web: www.hastings.gov.uk/animal_nuisance
Location: Century House

Animal Welfare

The Animal Welfare charter recognises that all animals are sentient creatures, capable of enjoying a state of well being and equally capable of suffering.
Telephone: 0845 274 1072
e-Mail: envadmin@hastings.gov.uk
Web: www.hastings.gov.uk/animal_welfare
Location: Century House

Arboriculture

Matters relating to tree care including advice, inspection and preservation orders.
Telephone: 01424 451147
e-Mail: arboriculture@hastings.gov.uk
e-Mail: tpo@hastings.gov.uk (Tree Preservation Orders)
Web: www.hastings.gov.uk/conservation
Location: Aquila House

Art - see Arts Development

Art Gallery - see Museums and Art Gallery

Arts Development

Adopting a strategic approach to arts development in Hastings
Telephone: 01424 451154
e-Mail: artsdev@hastings.gov.uk
Web: www.hastings.gov.uk/arts_entertainment/arts_development.aspx
Location: Aquila House

Asbestos - see Pollution Control

Authorised Processes - see Environmental Protection

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B

Badgers - see Animal Nuisance

Bathing Water - see Beach and Foreshore

Bats - see Animal Nuisance

Beach and Foreshore

Hastings Borough Council maintains the beach and foreshore and is committed to protecting this natural environment for wildlife, residents and visitors.
Telephone: 01424 781020
e-Mail: foreshore@hastings.gov.uk
Web: www.hastings.gov.uk/beaches
Location: Aquila House

Beach Chalets - see Beach and Foreshore

Beach Huts - see Beach and Foreshore

Benefits

Housing Benefit is available to help people with a low income pay their rent.
Council Tax Benefit ensures that people in receipt of Income Support or income based Job Seekers Allowance (with no nondependants living with them) will normally pay no Council Tax, and that other people on low incomes will have their bills reduced.
Telephone: 0845 274 1080 (Housing and Council Tax Benefit)
Telephone: 0845 274 1082 (Benefit Fraud Investigation)
Fax: 01424 781590
Fax: 01424 451541
e-Mail: overpayments@hastings.gov.uk (Overpayments)
e-Mail: fraud@hastings.gov.uk (Benefits Fraud Investigation)
e-Mail: benefits@hastings.gov.uk (Housing and Council Tax Benefit)
Web: www.hastings.gov.uk/housing_benefit (Housing Benefit)
Web: www.hastings.gov.uk/council_tax/counciltax_benefits.aspx (Council Tax Benefit)
Location: Wellington Square - No 38

Billboards - see Advertisement Control

Bin Collection - see Refuse and Recycling

Biodiversity - see Nature Conservation

BME - see Community Partnerships

Budget Management - see Financial Management

Building Control

Building Control is the inspection of building work to check for compliance with building regulations.
Building Control also deals with demolition of buildings and dangerous structures.
Telephone: 0845 274 1091
Fax: 01424 783287
Answerphone: 01424 783285
e-Mail: bldcontrol@hastings.gov.uk
Web: www.hastings.gov.uk/building_control
Location: Century House

Building Regulations - see Building Control

Buildings of Historic Interest - see Conservation and Design

Bulky Waste Collection - see Refuse and Recycling

Burial - see Cemetery and Crematorium

Business Rates - see Revenue Services

Butchers Shop Licensing - see Licensing

Buying a Grave - see Cemetery and Crematorium

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C

Camping Site Licensing - see Licensing

Car Parking - see Parking Services

Car Parking - Orange/Blue Badges - see Parking Services

Car Parks - see Parking Services

Caravan Site Licensing - see Licensing

CCTV - see Safer Hastings Partnership

Cemetery and Crematorium

Burial and cremation within the borough.
Telephone: 0845 274 1057
Fax: 01424 781368
e-Mail: cemandcrem@hastings.gov.uk
Web: www.hastings.gov.uk/death
Location: Hastings Cemetery and Crematorium

Central St Leonards Renewal - see Neighbourhood Renewal

Childrens Play Areas - see Play Development

Churches - see Community Venues

Citizens Panel - see Consultation

Civil Emergencies - see Emergency Planning

Clean Air - see Pollution Control

Cleansing - Streets - see Street Care and Cleaning

Cliff Railways

The council operates funicular cliff railways on the East and West Cliffs above Hastings Old Town.
Telephone: 01424 781040
e-Mail: westhill@hastings.gov.uk (West Hill lift)
e-Mail: easthill@hastings.gov.uk (East Hill lift)
Web: www.visit1066country.com/hastings/attractions/cliffrailway/

Club Premises Certification - see Licensing

Coastal Defences - see Coastal Protection

Coastal Protection

Hastings has approximately 12km of coastline and has powers under the Coast Protection Act 1949 to carry out works to protect the coast from erosion.
Telephone: 01424 451672
e-Mail: projects@hastings.gov.uk
Web: www.hastings.gov.uk/conservation/conservation_coastal.aspx
Location: Aquila House

Committee Administration

Provides administration facilities and support for the elected representatives.
Telephone: 01424 451717
e-Mail: committee_admin@hastings.gov.uk
Web: www.hastings.gov.uk/meetings
Location: Hastings Town Hall

Community Grant Aid

Hastings Borough Council supports the voluntary and community sector with grant aid funding.
Telephone: 01424 451844
e-Mail: communitygrants@hastings.gov.uk
Web: www.hastings.gov.uk/community_grants
Location: Renaissance House

Community Partnerships

Increasing opportunities to influence Council services for young people, black and ethnic minority communities and other disengaged groups.
Telephone: 01424 451844
e-Mail: communitypartnership@hastings.gov.uk
Web: www.hastings.gov.uk/community_partnerships
Location: Renaissance House

Community Safety

Hastings Borough Council is one of six principal partners in the Safer Hastings Partnership which has focus groups tackling burglary, car crime, violent crime, drug and substance misuse, domestic violence and anti social behaviour across the town.
Freephone: 0800 085 4500
Freephone: 0800 783 608 (Anti Social Behaviour Order (ASBO) hotline)
Freephone: 0800 555 111 (Crimestoppers)
e-Mail: communitysafety@hastings.gov.uk
Web: www.hastings.gov.uk/community_safety
Location: Century House

Community Sport - see Sports and Recreation

Community Strategy

Community Strategy brings together all of the issues affecting the town and involves developing new and imaginative ways of working between organisations and new ways of involving local people, achieving shared goals for the benefit of the community, and building a better future for the town.
Freephone: 0800 328 8093
e-Mail: communitystrategy@hastings.gov.uk
Web: www.hastings.gov.uk/community_strategy
Location: Century House

Community Venues

A comprehensive list of Community Venues and the services they offer.
Telephone: 01424 451331
e-Mail: communitypartnership@hastings.gov.uk
Web: www.hastings.gov.uk/community_venues
Location: Renaissance House

Community Wardens - see Warden Services

Complaints and Comments - see Customer Care and Complaints

Concessionary Bus Fares

A bus permit offering concessionary half fare travel is available to permanent residents in the Borough.
Telephone: 0845 274 1001
Web: www.hastings.gov.uk/busfares
Location: Hastings Information Centre

Conservation and Design

All new developments in building and landscape design services should meet all the relevant practical design considerations, respect their surroundings and not damage the environment.
The term Listed Building refers to a building or other structure officially designated as being of special architectural, historical or cultural significance. A listed building may not be demolished, extended or altered without special permission being granted by the local planning authority.
Telephone: 0845 274 1092
Telephone: 01424 783272 (Listed Buildings)
e-Mail: conservation@hastings.gov.uk
Web: www.hastings.gov.uk/conservation
Location: Century House

Conservation Areas - see Conservation and Design

Constitution of the Council

The Constitution sets out how the Council operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local people. Some of these processes are required by the law, while others are a matter for the Council to choose.
Telephone: 01424 451718
Fax: 01424 451743
e-Mail: democraticservices@hastings.gov.uk
Web: www.hastings.gov.uk/constitution
Location: Hastings Town Hall

Consultation

There are nearly 1,800 people on the Citizens Panel who respond to surveys, attend focus groups and who help shape the Council's plans for the forthcoming year.
Telephone: 01424 451463
e-Mail: consultation@hastings.gov.uk
Web: www.hastings.gov.uk/consultation
Location: Aquila House

Contact Service Charter - see Customer Care and Complaints

Contact the Council - see General Enquiries

Contaminated Land - see Environmental Protection

Contracting - see Procurement

Cooling Towers - see Pollution Control

Corporate Planning - see Policy and Performance

Council Owned Property - see Estates Management

Council Tax - see Revenue Services

Council Tax Benefit - see Benefits

Countryside Management - see Nature Conservation

Cremation - see Cemetery and Crematorium

Crime Prevention - see Safer Hastings Partnership

Customer Care and Complaints

Contact us if you think the Council has not done something it should have, done something wrong, taken too long to do something, been unfair or acted inappropriately.
Telephone: 01424 451479
e-Mail: commentsandcomplaints@hastings.gov.uk
Web: www.hastings.gov.uk/complaints
Web: www.hastings.gov.uk/contact/contactservicecharter.aspx (Contact Service Charter)
Web: www.hastings.gov.uk/contact/telephoneservicestandards.aspx (Telephone Service Standards)
Location: Hastings Town Hall

Customer Services - see Customer Care and Complaints

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D

Dangerous Animal Licensing - see Licensing

Dangerous Structures

Hastings Borough Council has powers that enable it to deal with Dangerous Structures. The Council will take action where deemed appropriate to ensure public safety.
Telephone: 0845 274 1091
Answerphone: 01424 783285
e-Mail: bldgcontrol@hastings.gov.uk
Web: www.hastings.gov.uk/dangerous_structures
Location: Century House

Data Protection

The handling of Subject Access Requests under data protection legislation.
Telephone: 01424 451409
e-Mail: informationofficer@hastings.gov.uk
Web: www.hastings.gov.uk/data_protection
Location: Aquila House

Demographics - see Economic Intelligence

Development Control

Development Control is the process of determining planning applications submitted by individuals and commercial developers.
Telephone: 01424 783259
e-Mail: dcenquiries@hastings.gov.uk
Web: www.hastings.gov.uk/planning
Location: Century House

Disaster - see Emergency Planning

Discount Travel - see Concessionary Bus Fares

Dog Breeding Licensing - see Licensing

Dogs (Lost and Stray) - see Stray Dogs

Door Supervisor Licensing - see Licensing

Driver Licensing (Taxis and Minicabs) - see Licensing

Dumped Cars - see Abandoned and Untaxed Vehicles

Dustbin Collection - see Refuse and Recycling

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E

Ear Piercing Licensing - see Licensing

East Hill Lift - see Cliff Railways

Ecology - see Nature Conservation

Economic Development

Local initiatives to support regeneration in Hastings and St Leonards.
Telephone: 01424 451794
e-Mail: regeneration@hastings.gov.uk (Regeneration)
e-Mail: economicdevelopment@hastings.gov.uk (Economic Development)
Web: www.hastings.gov.uk/regeneration (Regeneration)
Location: Aquila House

Economic Intelligence

Providing a socio economic profile of Hastings through key indicators.
Telephone: 01424 781781
e-Mail: economicdevelopment@hastings.gov.uk
Web: www.hastings.gov.uk/economic_intelligence
Location: Aquila House

Electoral Registration

Undertaking an annual canvass of all properties in the Borough and publishing the full and the edited versions of the electoral register each year.
Telephone: 0845 274 1087
e-Mail: electoralregistration@hastings.gov.uk
Web: www.hastings.gov.uk/electoral_registration
Location: Hastings Town Hall

Electoral Roll - see Electoral Registration

Electrolysis Licensing - see Licensing

Emergencies - see Emergency Planning

Emergency Planning

Hastings Borough Council's Emergency Planning Service is linked up with all of the other 14 Local Authorities across the whole of Sussex to create a cross-Sussex support network in the event of an Sussex County Emergency.
Telephone: 01424 783226
e-Mail: emergencyplanning@hastings.gov.uk
Web: www.hastings.gov.uk/emergencies
Location: Century House

Employment - see Personnel Services

Empty Homes

The Empty Homes Strategy is a range of initiatives aimed at bringing empty privately owned homes across the Borough back into use.
Telephone: 01424 781305
Freephone: 0800 085 8967
e-Mail: emptyhomes@hastings.gov.uk
Web: www.hastings.gov.uk/empty_homes
Location: Renaissance House

Environmental Protection

The monitoring and regulation of pollution including hazardous substances, toxic waste and authorised processes.
Telephone: 01424 783228
Fax: 01424 783208
e-Mail: envprotection@hastings.gov.uk
Web: http://www.hastings.gov.uk/sea_bathing/ (Sea Bathing Quality)
Web: www.hastings.gov.uk/environmental_protection
Location: Century House

Equal Opportunities (Personnel) - see Personnel Services

Equalities (Personnel) - see Personnel Services

Estates Management

Responsibility for council owned land and premises.
Council property offered for commercial use.
Maintenance and construction work for council offices, parks and gardens, the seafront, car parks, seats, bins and toilets.
Telephone: 0845 274 1085
Fax: 01424 451648
e-Mail: estates@hastings.gov.uk
Web: www.hastings.gov.uk/estates
Web: www.hastings.gov.uk/council_land (Council Owned Land and Premises)
Location: Summerfields Business Centre

Exotic Animal Licensing - see Licensing

External Funding

The European Commission, UK Government and many other national sources of funding are available for projects in Hastings. Hastings Borough Council can provide technical assistance to project leaders on European and UK funding regimes including some assistance with applications if required.
Telephone: 01424 781783
e-Mail: externalfunding@hastings.gov.uk
Web: www.hastings.gov.uk/business_support
Location: Aquila House

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F

Farm Management - see Nature Conservation

Film Liaison - see Marketing and Communications

Financial Management

Management of the Council's accounts, cash collection, financial asset management, banking and insurance.
Telephone: 01424 451539
Fax: 01424 451515
e-Mail: accountancy@hastings.gov.uk
Web: www.hastings.gov.uk/finance
Location: Aquila House

Fleas - see Pest Control

Fly Posting - see Street Care and Cleaning

Fly Tipping - see Environmental Protection

FOI - see Freedom of Information

Food Business Licensing - see Licensing

Food Hygiene and Safety

The Council will investigate complaints about food sold within the Borough to protect public health and ensure that food and food packaging meets the relevant legal standards.
Telephone: 0845 274 1078
e-Mail: foodsafety@hastings.gov.uk
e-Mail: sfbb@hastings.gov.uk (Safer Food, Better Business)
Web: www.hastings.gov.uk/foodsafety (Food Hygiene and Safety)
Web: www.hastings.gov.uk/foodsafety/safer_food.aspx (Safer Food, Better Business)
Location: Century House

Footpaths - see Highways Management

Foreshore - see Beach and Foreshore

Forward Plan of Key Decisions

The Council is required to publish a Forward Plan of all key Cabinet decisions to be taken in the following four months.
Telephone: 01424 451718
Fax: 01424 451743
e-Mail: democraticservices@hastings.gov.uk
Web: www.hastings.gov.uk/key_decisions
Location: Hastings Town Hall

Forward Planning

The Council's policies for the control of development in the Borough, proposals for the development and use of land, and allocating land for specific purposes.
Telephone: 0845 274 1098
e-Mail: fplanning@hastings.gov.uk
e-Mail: localplan@hastings.gov.uk (Local Plan related enquiries)
Web: www.hastings.gov.uk/local_plan (Hastings Local Plan)
Web: www.hastings.gov.uk/ldf (Hastings Local Development Framework)
Location: Century House

Foxes - see Animal Nuisance

Fraud Investigation

Hastings Borough Council is committed to the proper accountability of public funds and condemns fraud and corruption in public life. Any fraudulent or corrupt act may inflict great damage on the Council in terms of both finance and reputation.
Telephone: 0845 274 1082
e-Mail: fraud@hastings.gov.uk
Web: www.hastings.gov.uk/tackling_fraud
Location: Aquila House

Freedom of Information

The handling of requests for information under Freedom of Information legislation.
Responsibility for the council's Publication Scheme.
Telephone: 01424 451409
e-Mail: informationofficer@hastings.gov.uk
Web: www.hastings.gov.uk/foi
Location: Aquila House

Funicular Railways - see Cliff Railways

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G

Gambling Licensing - see Licensing

Game (Dealing in) Licensing - see Licensing

Gaming Machines Licensing - see Licensing

General Enquiries

General enquiries to the Council.
Telephone: 0845 274 1066
e-Mail: hbc@hastings.gov.uk
Web: www.hastings.gov.uk/contact

Graffiti - see Street Care and Cleaning

Grass Cutting (Parks and Open Spaces) - see Grounds Maintenance

Grass Cutting (Road Verges) - see Highways Management

Grey Squirrels (Urban) - see Pest Control

Gritting - see Highways Management

Grounds Maintenance

Hastings Borough Council manages all Council owned open space within the Borough. A range of improvements has been made to the way open space is now managed and sustainability is now a key priority.
Telephone: 01424 451446
e-Mail: leisureadmin@hastings.gov.uk
Web: www.hastings.gov.uk/grounds_maintenance
Location: Aquila House

Gulley Cleaning - see Highways Management

Gulls (Roof Nesting) - see Pest Control

Gypsies - see Travellers and Gypsies

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H

Hackney Carriage Licences - see Licensing

Hairdressing Licensing - see Licensing

HALo - see Hastings Accredited Lettings Scheme

Hastings Accredited Lettings Scheme

The scheme promotes and rewards good standards of accommodation in the private sector and raises the overall quality of housing in the Hastings and St Leonards area, as part of Hastings Borough Council's Housing Strategy aimed at developing 'sustainable, secure and affordable communities where homes are in good repair'.
Telephone: 01424 451358
e-Mail: halo@hastings.gov.uk
Web: www.hastings.gov.uk/halo
Location: Renaissance House

Hastings Country Park

Hastings Country Park lies to the east of the town with over 267 hectares of ancient woodland, heathland and grassland together with 3 miles (5km) of dramatic cliffs and coastline. Most of the park has been designated a Special Area of Conservation, a Site of Special Scientific Interest and is a proposed Local Nature Reserve.
Telephone: 01424 813225 (Warren Cottage)
Telephone: 01424 451338 (Main Office)
e-Mail: countrypark@hastings.gov.uk
Web: www.hastings.gov.uk/hcp
Location: Hastings Country Park

Hastings Information Centre - see Information Centres

Hastings Local Plan - see Forward Planning

Hastings Local Strategic Partnership

The Local Strategic Partnership is a partnership of public agencies, business, voluntary and community sectors working together for the benefit of local people.
Telephone: 01424 451131
e-Mail: lsp_coordinator@hastings.gov.uk
Web: www.hastings.gov.uk/lsp
Location: Aquila House

Hastings Museums and Art Gallery

The Hastings Museum and Art Gallery contains a rich mixture of displays relating to local themes and the culture of other lands.
Telephone: 0845 274 1052
Fax: 01424 451165
e-Mail: hmag@hastings.gov.uk
Web: www.hastings.gov.uk/museum
Location: Hastings Museum and Art Gallery
Location: Old Town Museum

Hazardous Substances - see Environmental Protection

Health and Safety

All Employers with five or more employees are required by Law to provide a written document detailing the business's or organisation's general policy for health and safety and the organisation and arrangements for carrying out the policy.
Telephone: 0845 274 1078
e-Mail: healthandsafety@hastings.gov.uk
Web: www.hastings.gov.uk/healthandsafety
Location: Century House

Hedgerows - see Arboriculture

Herring Gulls (Roof Nesting) - see Pest Control

HIC - see Information Centres

Highway Maintenance - see Highways Management

Highways Management

There are over 209 miles of carriageway and approximately 400 mile of footways and footpaths throughout Hastings and St Leonards on Sea.
Responsibility for ensuring that the network is maintained in a safe condition for all users.
Telephone: 01424 783346 (Footpaths)
Telephone: 0845 274 1071
e-Mail: highways@hastings.gov.uk
Web: www.hastings.gov.uk/highways

Historic Buildings Grants (Conservation Areas) - see Conservation and Design

HMO - see Houses in Multiple Occupation

Hoardings - see Advertisement Control

Home Improvement Grants - see Housing Grants

Home Redecoration Grants - see Housing Grants

Home Safety - see Housing Advice

House Repair Grants - see Housing Grants

House to House Collection Licensing - see Licensing

Houses in Multiple Occupation

The Council has powers to ensure that legal standards of management in respect of houses in multiple occupation are maintained to ensure the health and safety of those who live there.

Telephone: 01424 451444
e-Mail: hmoteam@hastings.gov.uk
Web: www.hastings.gov.uk/hmo
Location: Renaissance House

Housing - Public Health

This service ensures that comprehensive housing and public health advice is delivered to all residents and property owners in Hastings and St Leonards, as well as making sure public health and housing statutes are obeyed where appropriate.
Telephone: 0845 274 1100
e-Mail: housingadmin@hastings.gov.uk
Web: www.hastings.gov.uk/housing_publichealth

Housing Advice

Helping people who are having problems with their existing accommodation and helping people feel safe in their homes.
Telephone: 01424 464881 (Hastings Sanctuary Scheme (service delivered by In Touch Home Improvement Agency))
Telephone: 0845 274 1103
Telephone: 0845 274 1100 (Housing Information Line)
e-Mail: housingadvice@hastings.gov.uk
e-Mail: sanctuary.hastings@intouchsupport.co.uk (Hastings Sanctuary Scheme (service delivered by In Touch Home Improvement Agency))
Web: www.hastings.gov.uk/housing_advice
Web: www.hastings.gov.uk/housing_advice/sanctuary.aspx
Location: Renaissance House

Housing Benefit - see Benefits

Housing Grants

There is a wide range of grants and advice available for landlords, householders and businesses.
Freephone: 0800 085 8967
e-Mail: housinggrants@hastings.gov.uk
Web: www.hastings.gov.uk/housing_grants
Location: Renaissance House

Housing Renewal

The role of Housing Renewal is to improve the town's housing with particular emphasis on privately rented homes, empty homes and concentrations of unfit properties.
Telephone: 01424 451335
e-Mail: housingadmin@hastings.gov.uk
Web: www.hastings.gov.uk/housing_renewal
Location: Renaissance House

Hygiene Awareness - see Food Hygiene and Safety

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I

Industrial Estates - see Estates Management

Information Centres

The award winning, internationally acclaimed Hastings Information Centre, Priory Meadow, Queen's Road together with its twin in the Stade, Old Town, provide invaluable services for residents and visitors.
Telephone: 0845 274 1001
Fax: 01424 781186
e-Mail: hic@hastings.gov.uk
Web: www.hastings.gov.uk/hic
Location: Hastings Information Centre

Inspection - Dangerous Structures - see Dangerous Structures

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J

Job Opportunities - see Personnel Services

Jobs and Careers - see Personnel Services

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K

Kerbside Recycling - see Refuse and Recycling

Key Decisions - see Forward Plan of Key Decisions

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L

Land and Property Gazetteer - see Local Land and Property Gazetteer

Land Charges - see Local Land Charges

Late Hours Catering Licensing - see Licensing

Late Night Refreshment Licensing - see Licensing

Leisure Centres - see Sports and Recreation

Licensing

Responsibility for all licensing within the borough, including taxis and the implementation of the Licensing Act 2003.
Telephone: 0845 274 1072
Fax: 01424 783208
e-Mail: licensing@hastings.gov.uk
Web: www.hastings.gov.uk/licensing
Web: www.hastings.gov.uk/taxis (Taxi Licensing)
Location: Century House

Listed Building - see Conservation and Design

Litter - see Street Care and Cleaning

Local Development Framework - see Forward Planning

Local History - see Hastings Museums and Art Gallery

Local Housing Allowance - see Benefits

Local Land and Property Gazetteer

The aim of the Local Land and Property Gazetteer (LLPG) is to rationalise information across the authority so that any reference to a piece of land or property is the same or if different names exist, it can be established that it is the same place.
Telephone: 01424 783260
e-Mail: llpg@hastings.gov.uk
Web: www.hastings.gov.uk/llpg
Location: Century House

Local Land Charges

A Local Land Charge Search should be carried out when a property or piece of land is being purchased, leased or valued to find out if there are any matters affecting the land.
Telephone: 01424 783271
e-Mail: landchar@hastings.gov.uk
Web: www.hastings.gov.uk/landcharges
Location: Century House

Local Nature Reserve - see Hastings Country Park

Local Performance Plan - see Policy and Performance

Local Plan - see Forward Planning

Local Strategic Partnership - see Hastings Local Strategic Partnership

Local Taxation - see Revenue Services

Lost Dogs - see Stray Dogs

Lottery Licensing - see Licensing

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M

Marketing and Communications

Public Relations.
Maintainance of the Council's corporate style.
Media protocols.
Promotion of Hastings to visitors.
Filming liaison.
Telephone: 01424 451772 (Film Liaison)
Telephone: 0845 274 1065 (Public Relations)
Telephone: 01424 451118 (Promotion of Hastings)
Fax: 01424 781191
e-Mail: marketingadmin@hastings.gov.uk (Corporate Marketing)
e-Mail: pr@hastings.gov.uk (Media Communications)
e-Mail: filming@hastings.gov.uk (Film Liaison)
Web: www.hastings.gov.uk/media_publicity (Media and Publicity Protocols)
Web: www.visit1066country.com/general/filming.aspx (Film liaison)
Location: Bank Buildings

Mayoral Invitations - see Mayor's Office

Mayor's Office

Responsible for Mayoral engagements.
Telephone: 0845 274 1069
e-Mail: mayor@hastings.gov.uk
Web: www.hastings.gov.uk/mayor
Location: Hastings Town Hall

Members Clubs Licensing - see Licensing

Memorialisation - see Cemetery and Crematorium

Meteorological Services

The Borough Meteorologist takes a twice daily record of weather parameters which are displayed in a kiosk on the seafront then subsequently transferred to the Met Office and Environment Agency each month.
Telephone: 01424 431818
Web: www.hastings.gov.uk/meteorology

Mice - see Pest Control

Minicab Licences - see Licensing

Missed Collections - see Refuse and Recycling

Multiple Occupancy Homes - see Houses in Multiple Occupation

Museums and Art Gallery

The Hastings Museums and Art Gallery contain a rich mixture of displays relating to local themes and the culture of other lands.
Telephone: 0945 274 1052 (Hastings Museum and Art Gallery)
Telephone: 0845 274 1053 (Old Town Hall Museum)
e-Mail: museum@hastings.gov.uk (Hastings Museum and Art Gallery)
e-Mail: oldtownmuseum@hastings.gov.uk (Old Town Hall Museum)
Web: www.hastings.gov.uk/museum
Location: Hastings Museum and Art Gallery
Location: Old Town Museum

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N

Natural Burial - see Cemetery and Crematorium

Nature Conservation

Hastings Borough Council takes a pro-active approach to Nature Conservation and Ecology.
Hastings has a range of spectacular nature areas and wildlife. The Town has 7 Local Nature Reserves, 3 Sites of Special Scientific Interest, Hastings Country Park and is responsible for Farm Management within the Country Park.
Telephone: 01424 451107
e-Mail: ecologist@hastings.gov.uk
Web: www.hastings.gov.uk/countryside_nature_conservation
Location: Aquila House

Nature Reserves - see Nature Conservation

Neighbourhood Renewal

Neighbourhood Renewal enables local people to influence and make decisions about their community.
Telephone: 01424 451784 (Central St Leonards Renewal Strategy)
Telephone: 01424 451339 (Neighbourhood Renewal)
e-Mail: neighbourhoodrenewal@hastings.gov.uk
Web: www.hastings.gov.uk/neighbourhood_renewal
Web: www.hastings.gov.uk/central_stleonards_renewal (Central St Leonards Renewal Strategy)
Location: Renaissance House

Noise Nuisance - see Environmental Protection

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O

Off Street Parking - see Parking Services

Old Town Hall Museum - see Museums and Art Gallery

On Street Parking - see Parking Services

Online Payments

Online Payment facility for paying Council Tax, non-Domestic Rates and general invoices.
Web: www.hastings.gov.uk/online_payments

Open Spaces - see Parks and Open Spaces

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P

Parking Services

Dealing with all aspects of on-street and off-street parking within the borough, including the clamping and removal of untaxed and/or abandoned vehicles.
Opening times: Monday to Friday only, 08:45 (09:30 Wednesdays) to 16:45 (16:30 Fridays)
Telephone: 0845 274 1070
e-Mail: parking@hastings.gov.uk
e-Mail: abandoned-untaxedvehicles@hastings.gov.uk (Abandoned and Untaxed Vehicles)
Web: www.hastings.gov.uk/parking
Location: Century House

Parks - development - see Parks and Open Spaces

Parks - maintenance - see Parks and Open Spaces

Parks and Open Spaces

Maintaining a wide variety of open spaces and formal parks within the Borough.
Telephone: 01424 451385
e-Mail: parks@hastings.gov.uk
Web: www.hastings.gov.uk/parks_openspaces
Location: Aquila House

Pavements - defects - see Highways Management

Payments - see Online Payments

Peformance Indicators - see Policy and Performance

Personal Licences - see Licensing

Personnel Services

Responsibility for all Personnel matters, including job opportunities, equalities and equal opportunities.
Telephone: 0845 274 1061
Fax: 01424 451769
e-Mail: equalitiesofficer@hastings.gov.uk (Equalities)
e-Mail: recruitment@hastings.gov.uk (Job Opportunities)
Web: www.hastings.gov.uk/equalities (Equalities)
Web: www.hastings.gov.uk/jobs (Job Opportunities)
Location: Hastings Town Hall

Pest Control

Hastings Borough Council offers a pest control service for the treatment of certain pests.
Telephone: 0845 274 1079
e-Mail: envadmin@hastings.gov.uk (Environmental Administration)
Web: www.hastings.gov.uk/pests
Location: Century House

Pesticide Use - see Pest Control

Pet Shops Licensing - see Licensing

Planning Applications - see Development Control

Planning Consent - see Development Control

Planning Enforcement

Enforcement of planning matters.
Telephone: 0845 274 1098
e-Mail: enforcement@hastings.gov.uk
Web: www.hastings.gov.uk/planningenforcement
Location: Century House

Planning Permission - see Development Control

Play Development

Promotion of Play Events throughout the borough.
Telephone: 01424 451452
e-Mail: communityadmin@hastings.gov.uk (Community Administration)
Web: www.hastings.gov.uk/play
Location: Aquila House

Pleasure Boats Licensing - see Licensing

Pocket Parks - see Parks and Open Spaces

Policy and Performance

Supporting the development, co-ordination and implementation of corporate policy to ensure the Council fulfils its responsibilities.
All local authorities are required to produce an annual Local Performance Plan setting out work plans for the forthcoming financial year so the public can judge how well it performs.
Telephone: 01424 451463
Freephone: 0800 328 8093 (Local Performance Plan)
e-Mail: policyperformance@hastings.gov.uk (Policy and Performance)
Web: www.hastings.gov.uk/consultation (Consultation)
Web: www.hastings.gov.uk/strategies/ (Strategies and Plans)
Web: www.hastings.gov.uk/corporate_plan (Corporate Plan)
Location: Aquila House

Pollution Control

Pollution Prevention and Control is a regime for controlling pollution from certain industrial activities. The regime introduces the concept of Best Available Techniques ('BAT') to environmental regulations.
Telephone: 0845 274 1079
e-Mail: envadmin@hastings.gov.uk
Web: www.hastings.gov.uk/environmental_protection
Location: Century House

Premises Licensing - see Licensing

Press Releases - see Marketing and Communications

Private Hire Licences - see Licensing

Procurement

Hastings Borough Council is one of the biggest employers in East Sussex and spends about £23m every year on works, goods and services.
the authority is required to seek best value in its purchasing, procurement and contracting, but it also wants to use its purchasing power to pursue its environmental agenda, equal opportunities, and to support the growth of local firms.
Telephone: 01424 451504
e-Mail: doingbusiness@hastings.gov.uk
Web: www.hastings.gov.uk/doingbusiness (Doing Business with the Council)
Location: Aquila House

Promotion of Hastings to Visitors - see Marketing and Communications

Property Numbering - see Local Land and Property Gazetteer

Public Art - see Arts Development

Public Conveniences

Maintenance and cleaning of public conveniences.
Telephone: 0845 274 1077
e-Mail: refuseandrecycling@hastings.gov.uk
Web: www.hastings.gov.uk/public_toilets
Location: Century House

Public Entertainment Licensing - see Licensing

Public Relations - see Marketing and Communications

Public Toilets - see Public Conveniences

Publication Scheme - see Freedom of Information

Publicity - see Marketing and Communications

Purchasing - see Procurement

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R

Ranger Service

The Ranger Services is responsible for wildlife conservation, and providing a safe and enjoyable environment for all in the parks and open spaces of Hastings.
Telephone: 01424 451338
e-Mail: rangers@hastings.gov.uk
Web: www.hastings.gov.uk/parks_openspaces
Location: Aquila House

Rats - see Pest Control

Recruitment - see Personnel Services

Recycling Collection - see Refuse and Recycling

Refuse and Recycling

Refuse, Recycling and Bulky Waste collection.
The operation of 'bring' sites and recycling centres.
Waste reduction and recycling initiatives.
The Twin Bin Scheme.
Telephone: 0845 274 1077
e-Mail: refuseandrecycling@hastings.gov.uk
e-Mail: twinbin@hastings.gov.uk (Twin Bin Scheme)
Web: www.hastings.gov.uk/recycle
Location: Century House

Regeneration - see Economic Development

Renovation Grants - see Housing Grants

Revenue Services

The collection of Council Tax (bills, payments and banding advice) and Business Rates.
Telephone: 0845 274 1081 (Council Tax and Business Rates bills and payments)
Fax: 01424 781552
e-Mail: businessrates@hastings.gov.uk (Business Rates)
e-Mail: counciltax@hastings.gov.uk (Council Tax)
Web: www.hastings.gov.uk/council_tax (Council Tax)
Web: www.hastings.gov.uk/business_rates (Business Rates)
Location: Wellington Square - No 38

Riding Establishment Licensing - see Licensing

Road Maintenance - see Highways Management

Road Marking - see Highways Management

Rubbish Collection - see Refuse and Recycling

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S

Safer Food, Better Business - see Food Hygiene and Safety

Safer Hastings Partnership

Hastings Borough Council is one of six principal partners in the Safer Hastings Partnership which has focus groups tackling burglary, car crime, violent crime, drug and substance misuse, domestic violence and anti-social behaviour across the town.
Freephone: 0800 085 4500
Freephone: 0800 555 111 (Crimestoppers)
e-Mail: together@hastings.gov.uk
e-Mail: antisocialbehaviour@hastings.gov.uk
Web: www.hastings.gov.uk/community_safety (Community Safety)
Web: www.hastings.gov.uk/crimedisorder_strategy (Crime and Disorder Strategy)

Safer Routes to School - see Sustainable Transport

Schools - see Community Venues

Scrap Metal Dealing Licensing - see Licensing

Sea Bathing Water Quality - see Environmental Protection

Sea Defences - see Coastal Protection

Sea Walls - see Coastal Protection

Seafront - see Beach and Foreshore

Sex Establishments Licensing - see Licensing

Site of Special Scientific Interest - see Hastings Country Park

Skin Piercing Licensing - see Licensing

Small Grants - see Community Grant Aid

Sports and Recreation

Our Summerfields, Hillcrest and Falaise sport and leisure centres offer a wide range of facilities to residents and visitors.
There are also sports pitches and courts in our parks, gardens and recreation grounds which are available for booking. People with disabilities are advised to discuss their particular needs prior to booking.
The Active Hastings programme offers opportunities to help local people become more physically active, from walking to sports.
Telephone: 0845 274 1050
Telephone: 01424 451334 (Sports Bookings)
e-Mail: sports_development@hastings.gov.uk
Web: www.hastings.gov.uk/sport
Location: Aquila House

Sports Bookings - see Sports and Recreation

Sports Centres - see Sports and Recreation

Sports Facilities - see Sports and Recreation

Squirrels (Urban Grey) - see Pest Control

SSSI - see Hastings Country Park

Stray Dogs

A service providing for collection and detention of stray dogs. This contracted-out service is provided by Animal Wardens Limited, on behalf of Hastings Borough Council.
Telephone: 0845 241 7253
Web: www.hastings.gov.uk/animal_nuisance/straydogs.aspx
Location: Century House

Street Care and Cleaning

The Council is responsible for the sweeping of streets and removal of litter. Hastings streets are divided into zones, depending on the volume of traffic using the streets each day. The more frequently the road is used, the more often it will be swept.
Telephone: 0845 274 1077
Telephone: 0800 085 4500 (Litter Line)
e-Mail: refuseandrecycling@hastings.gov.uk
Web: www.hastings.gov.uk/street_cleaning
Location: Century House

Street Collection Licensing - see Licensing

Street Naming - see Local Land and Property Gazetteer

Street Numbering - see Local Land and Property Gazetteer

Street Trading Licensing - see Licensing

Street Wardens - see Warden Services

Sunday Trading Notification - see Licensing

Sustainable Transport

Promoting Safer Routes to School and the Walking Bus initiative.
Telephone: 01424 783340
e-Mail: walkingbus@hastings.gov.uk (Walking Bus)
Web: www.hastings.gov.uk/saferroutestoschool (Safer Routes to School)
Location: Aquila House

Swimming - see Beach and Foreshore

Swimming Pools - see Sports and Recreation

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T

Tackling Fraud - see Fraud Investigation

Tattooing Licensing - see Licensing

Taxi Licensing - see Licensing

Temporary Event Notices - see Licensing

Tenants Advice - see Housing Advice

Theatre Licensing - see Licensing

TIC - see Information Centres

Tourist Information Centre - see Information Centres

Toxic Waste - see Environmental Protection

Trade Waste Collection - see Refuse and Recycling

Traffic Calming - see Highways Management

Traffic Signage - see Highways Management

Travel Passes - see Concessionary Bus Fares

Travellers and Gypsies

The nearest official transit site to Hastings is at Southerham on the A27 near Lewes. There are no permanent sites for Travellers or Gypsies in Hastings.
Telephone: 0845 274 1050
e-Mail: travellers@hastings.gov.uk
Web: www.hastings.gov.uk/traveller_sites
Location: Aquila House

Tree Conservation - see Arboriculture

Tressell Training

This specialist unit has been providing training and support for young people from Hastings and the surrounding areas since the early 1990s.
Telephone: 01424 451766
Fax: 01424 451780
e-Mail: tresselltraining@hastings.gov.uk
Web: www.hastings.gov.uk/tressell
Location: Portland Place

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U

Unoccupied Houses - see Empty Homes

Untaxed Vehicles - see Abandoned and Untaxed Vehicles

Urban Grey Squirrels - see Pest Control

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V

Vermin - see Pest Control

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W

Walking Bus - see Sustainable Transport

Warden Services

The Wardens provide a visible presence in the town, reducing the fear of crime and making a valuable contribution to the quality of life of the people of Hastings and St Leonards.
Freephone: 0800 085 4500
e-Mail: together@hastings.gov.uk
Web: www.hastings.gov.uk/community_safety/
Location: Century House

Waste Collection - see Refuse and Recycling

Water Quality - see Environmental Protection

Water Quality (Sea Bathing) - see Environmental Protection

Weather Reporting - see Meteorological Services

Weather Statistics (Local) - see Meteorological Services

West Hill Lift - see Cliff Railways

Wheelie Bins - see Refuse and Recycling

Wild Animal Licensing - see Licensing

Wildlife Habitat Management - see Nature Conservation

Woodland Management - see Nature Conservation

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Y

Young People - see Community Partnerships

Youth Learning Program - see Tressell Training

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Z

Zoo Licensing - see Licensing

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This page last updated: 11/02/2008

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