Skip Links | Home | Site A - Z | Site Map | Contact Us | Help | Text Only |
 
 
Environment and Planning >> Refuse and Recycling

The Twin Bin Scheme - Frequently Asked Questions

Back to top of page...


Essential Questions about Twin Bins

Proud owners of new twin bins

What is a wheeled bin?

It is a robust, plastic bin on wheels that holds much more rubbish than other bins (two and a half times that of a conventional dustbin).  It is more durable, easier to manoeuvre and more hygienic.  A close fitting, hinged lid remains closed until the moment the bin is emptied and shuts immediately afterwards - avoiding spillages and stopping flies from laying eggs.

What is the 'twin bin scheme'?

You have a grey wheeled bin for your everyday waste and a green wheeled bin for your recyclable waste together with full information on how to use them (read What Goes in the Bins?) and when they will be collected.  Rather than collecting both every week, your grey wheeled bin is collected one week and your green wheeled bin is collected the following week.

Why have you introduced a 'twin bin scheme'?

There are plenty of facts that support any argument for reducing the amount of waste we produce and increasing the amount we recycle.  There is strong evidence that twin bin schemes increase recycling and therefore help improve the environment for everybody.  Our own scheme increased the town's recycling rate from 18% in 06/07 to 27% once the scheme was introduced (October 2007 to March 2008) but there is still more to do as the Government is now setting tough targets for local authorities.  This scheme is fundamental to achieving those.

Containing waste in twin bins has also reduced the amount of litter on our streets as seagulls and foxes are unable to rip apart black bags to search for food and scatter litter.  This has resulted in our best ever independently verified street cleanliness results.  We acknowledge that there are still issues in areas receiving weekly collections and are currently investigating alternatives for those properties and will publish full details here soon.

Is everyone going to be on the scheme?

Currently around 62% of the town's properties are included in the scheme with further properties being included over the next 12 months.  It is acknowledged that parts of the Old Town and the centres of Hastings and St Leonards are unsuitable for wheeled bins.  We are currently investigating alternatives for those properties and will publish full details here soon.  In the meantime you might find it useful to read our Inclusion Policy.

Back to top of page...


What Goes in the Twin Bins?

Green bins are not suitable for your partner's poodle

Can I put garden waste in my bins?

No.  Please compost your garden waste, use the Hastings Household Waste Recycling Site or subscribe to the Garden Waste Scheme for an annual fee of £37 (April to March) in which you'll receive a 240 litre brown wheeled bin that will be collected fortnightly.  Application forms can be obtained from our Information Centre or by contacting us directly.

What goes in my green wheeled bin?

Everything 'recyclable' that you currently put in your black boxes and recycling bags:

  • Newspapers and magazines
  • Catalogues
  • Phone books including Yellow Pages
  • Office paper
  • Cardboard food packaging
  • Corrugated card
  • Envelopes and junk mail
  • Greetings cards
  • Aluminium drink cans
  • Steel food, drink and aerosol cans
  • plastics with these symbols:
    Plastics recycling symbol 1 - PETE Plastics recycling symbol 2 - HDPE Plastics recycling symbol 3 - PVC
    including: milk bottles, drink bottles, detergent bottles, shampoo bottles, cooking oil bottles (please remove lids first)

The real benefit is that you can put all these things in together - there's no more need to sort and separate your recycling!

What can't go in the green wheeled bin?

  • Polystyrene
  • Machine shredded paper
  • Paper juice or milk cartons
  • Confidential correspondence
  • Post-it notes
  • Metallic or waxed paper
  • Bitumen paper, sand paper
  • Aluminium foil
  • Plastic wrapping, plastic bags
  • Glass bottles/jars (take to one of our Recycling Sites)
  • Plastics with these symbols:
    Plastics recycling symbol 4 - LDPE Plastics recycling symbol 5 - PP Plastics recycling symbol 6 - PS Plastics recycling symbol 7 - OTHER
    including: yoghurt pots, margarine tubs, food trays and other containers

What goes in my grey wheeled bin?

Any household waste that can't be recycled.  Please remember that while the green wheeled bin can take clean cans, tins, plastic bottles, cardboard, paper, magazines and junk mail, there are still many 'recyclable' items that it can't take.  Use this guide for information on what to do with such items or check out the WEEE Man for a look at what to do with electrical items!

Back to top of page...


Common Fears about Twin Bins

Does the 'chip' in each bin mean you can spy on us?

bin.com headquarters

No.  As a piece of technology, the chip is no more sophisticated than a form of barcode.  The chips will simply be our way of managing the location of the bins so that the scheme runs as smoothly as possible.

If my grey wheeled bin is collected once a fortnight, won't it be overflowing?

More than 75% of your waste can be recycled so if you make full use of your green wheeled bin there should be no risk of overflowing.  Our 240 litre bins are much bigger than those of most local authorities but if you have any difficulties we can help you to make the most of your recycling bin so please contact us.

Will the grey wheeled bin create odours and attract rats?

rats on the road to hastings

Our partners at DEFRA recently carried out a detailed report that strongly suggests this is not the case but the truth is that, as with any ordinary dustbin, it largely depends upon how sensible you are with your waste.  Double wrapping things that are likely to rot over a fortnight (eg. chicken carcasses) should prevent any chance of odour escape.  Using the bins properly and keeping their lids closed will prevent them from attracting pests.  You can also occasionally rinse out the bins with disinfectant.  Residents placing nappies in grey wheeled bins might consider emptying any solid waste into the toilet before doing so or contacting the Real Nappy Network for advice on environmentally friendly alternatives.

Back to top of page...


General Questions about Twin Bins

well now what? - dun know!

What about garden waste?

We encourage residents to compost their garden waste but accept that there will always be some need for us to collect green or 'garden' waste.  The green bag service has been replaced with a Garden Waste Scheme.

What about my existing green bags?

Collections under the green bag scheme have now stopped; any unused bags can be taken to the Hastings Information Centre for a full refund.

What does the law say about bins and storage?

Section 47 of the Environmental Protection Act states that residents are responsible for storing their bins on their property.

The law does not tell us how many bins should be used, nor does it require us to get permission from individual properties.  The law says that the number and type of bins 'shall be such only as are reasonable'.  We carried out property audits to make sure twin bins are suitable and 'reasonable' for the properties in the scheme.

While the law gives us powers to enforce the rule about bins being stored on your property, you have a right to appeal through Hastings Magistrates' Court.

How are you measuring the success of the scheme?

All recyclable waste is taken to a transfer station, where it is weighed.  We use the weight information as an indication of how much people are recycling.

In 2006/07 you recycled 18% of your waste and this increased to 27% once the scheme was introduced (October '07 - March '08).

Our streets are also cleaner with independent surveys conducted after the introduction of the Twin Bin scheme showing our best ever street cleanliness scores.

What happens if I put the wrong material into my green wheeled bin?

Our collection crews will be checking the green wheeled bins before they are emptied to make sure they contain the correct materials.  If they contain the wrong materials a bin hanger will be placed on the bin and the bin will not be emptied.

Why can't glass go in the recycling bin?

Glass cannot be processed by the materials recovery facility that sorts our recycling and is likely to break and contaminate the rest of the materials.  Some materials are also sorted by hand and it would put people at risk if broken glass were included.  Glass can be recycled at our recycling sites.

How will we know if the green wheeled bin is contaminated?

Our collection crews check the recycling bins for contamination by lifting the lid and visually examining the contents.  The materials are also checked at our transfer and sorting facility.  Unfortunately if passers-by place the wrong materials in your bin the crews must still assume the bin is contaminated.  If passers-by continually use and contaminate your wheeled bins we will investigate the possibility of changing the collection point location so please contact us.

How will the bins be identified?

Each bin will have a white square on the side of each bin where you can record your house number and street.

How big are the bins?

The bins we provide are 240 litres, larger than those provided by many other local authorities.  The dimensions for the bins are as follows:

  • Width: 580mm (22.8 inches)
  • Height: 1075mm (42.3 inches)
  • Depth: 725mm (28.5 inches)

What about terraced houses/flats and houses with long drives?

Where necessary we are able to arrange communal bins for flats and terraced houses.  Residents with long drives are expected to wheel their bins to the edge of their drives for collection.

Alternatives are available for flats and terraced houses that have limited storage or a large number of steps.  If you are experiencing difficulties please contact us for further details.

Where necessary we are able to arrange communal bins for flats.

Can I place bagged recycling waste in the green wheeled bin?

No, we would ask that you place the recycling loose in the green wheeled bin.  This helps us sort it more easily.

What if I hire somebody to take my rubbish away?

There are a number of companies targeting towns and cities with Twin Bin schemes but we'd advise you to be extremely careful before hiring any of them.  If you make full use of your green wheeled bin then our fortnightly collection of your grey wheeled bin should be more than adequate.  Remember that under environmental legislation you now have a duty of care to make sure anybody you hire is fully licensed and will dispose of your rubbish properly.  Remember that flytipping is illegal and if it's your rubbish that's been dumped you could be liable for a £50,000 fine.  At the very least you should always ask for a Waste Transfer Note and should check the list of recognised Waste Carriers before you hire anybody.

You can trust us to dispose of your rubbish

Can I still use the Recycling Sites?

Yes.  You can find these listed on our recycling pages or on the recycle now website.

Are there different sized bins?

No.  The bins we provide are 240 litres, larger than those provided by many other local authorities.

Can I leave extra bags out for collection?

No.  We'll only collect waste from inside your wheeled bins.  Any bags placed outside the bins will be ignored but you if you recycle carefully you should be able to easily fit everything in.

We will collect extra recycling placed alongside your Green bin but please ensure that this is not in black sacks as these will not be collected.  If you find that you are consistently filling your Green bin we can provide you with another, please contact us for more details.

If you have a large family or can demonstrate the need to have extra grey bin, we may be able to supply one.  Please contact us for further details.

Do I need to separate my recyclables?

There is no need to separate your clean cans, tins, plastic bottles, cardboard, paper, magazines and junk mail.  Just place them in the green wheeled bin ready for collection.  Please do not put them in bags as it makes it harder for them to be sorted quickly and slows down our collection crews!

Where should I leave my wheeled bins for collection?

Previously we have collected bins from your point of storage but now, by 7am on collection days, you will have to move your wheeled bin safely to where your property meets the pavement of the road used by our collection vehicles.  Once we've emptied the bin, you will need to return it to its location on your property.  You might find it useful to read our draft Point of Collection Policy.

Storing your wheeled bin:

Image showing how to store your wheeled bin

Collection:

Image showing where to place your wheeled bin for collection

After collection:

Image showing returning your wheeled bin to storage

Whose responsibility are the bins?

Up to 7am on collection days, responsibility for both wheeled bins lies with you (this includes any spillages).  On collection days, for the period from 7am to when the bin is emptied, responsibility transfers to us and then back to you once the bin has been emptied.

I pay my Council Tax, aren't I entitled to a weekly collection?

No.  While section 46 of the Environmental Protection Act states that we have a duty to arrange refuse collection, we don't have to do weekly collections.  Under the twin bin scheme you'll still receive a weekly collection (one week it will be your grey refuse bin, the next your green recycling bin) with your refuse sorted into separate wheeled bins so we can deal with it more effectively.

Can I opt out of the twin bin scheme?

No.  The scheme will be going out across most of the town.  If you decide not to recycle you will still have your waste collected once a fortnight and you run the risk of not being able to fit all of it in the grey wheeled bin.  This could mean having to store waste in your home.  Under the Environmental Protection Act we can take action to make sure people play their part in the scheme.

I cannot move my bins and am worried they won't get emptied.

Due to ill health, infirmity or disability some residents will not be able to move their wheeled bins which is why we have an Assisted Collection Service.  More information on this will be published here shortly but in the meantime you can read the draft Assisted Collection Policy.

What can I do with my old dustbin?

Many people use these in the garden as water butts and storage.  Of course, if your bin is plastic or metal you can take it to our Hastings Household Refuse Recycling Site.

What can I do with my old recycling box?

They make great storage boxes or you can also use them to take glass to our Hastings Household Refuse Recycling Site.

What can I do with my old plastic sacks?

Use them if you need to place extra recycling alongside your green bin.

What can I do with ashes?

These can be placed in your grey wheeled bin as long as they are cold.  You can also compost them.

What if my bin is broken or goes missing?

While the bins remain our property, it is your responsibility to keep them safe.  However if they get damaged or stolen please contact us and we'll repair or replace your bin/s.

What happens on Bank Holidays?

Our crews collect as normal Bank Holidays, the only exception is Christmas.

Back to top of page...


This page last updated: 20/05/2010

Advice and Benefits | Business | Community and Living | Council and Democracy | Education and Learning | Environment and Planning | Health and Social Care | Housing | Jobs and Careers | Leisure and Culture | Regeneration | Transport and Streets