Pest Control

This page contains the following information about Pest Control:

Introduction
Service Standards
Pest Control Charges
Other Pest Control
Contact Information

Introduction

We offer a pest control service for the treatment of rats, mice, fleas, wasps and cockroaches. Insects or other pests can be identified and advice given on the best method of treatment. The treatment for rats is free to domestic households. Charges for other treatments are listed under Pest Control charges. Treatments are free if you are in receipt of certain income related benefits.

Service Standards

If you call upon our Pest Control Services you should be able to expect the following:

To be contacted by our Pest Control staff to arrange an appointment within one working day.
To be dealt with courteously and politely.
To receive a visit normally within two working days.
To be given appropriate advice and information.

In return we would expect that you:

Are available at the agreed times.
Take action on any advice and recommendations made, in order to help deal with the infestation.

If you do not consider that the service you have received met these standards or you have cause for complaint please write to or contact us at the address below.

Pest Control Charges from 1 January 2008

All prices include VAT at the standard rate.

Domestic Premises

Rats

Normal Charge - Free
Concessionary Rate - Free

Mice

Initial Visit - £44.00
Concessionary Rate - Free ***

Revisits - £24.00
Concessionary Rate - Free ***

Wasps Nests

Normal Charge - £44
Concessionary Rate - Free

Fleas

Up to 6 rooms - £44.00
Concessionary Rate - Free ***

Each additional room - £11.00
Concessionary Rate - Free

Other Insects such as bed bugs & cockroaches

Up to 6 rooms - £90.00
Concessionary Rate - Free

Each additional room - £11.00
Concessionary Rate - Free

Call out charge where treatment declined

Normal Charge - £24
Concessionary Rate - Free

Commercial Premises

Rats and Mice

Initial Visit - £54 per hour plus materials ****

Revisits - £27 per hour plus materials ****

Wasps Nest

Normal Charge - £54

Fleas & Other Insects

Up to 6 rooms - £54.00

Each additional room - £11.00

General Charges

Collection of Keys - £17

Invoice Fee - £17

Long Term contracts negotiated on request

Notes:

* Charges are payable prior to treatment. An additional administration charge of £16.00 plus VAT is payable if payment is to be made by account.

** Reduced Charge for persons in receipt of income related benefits (housing benefit, council tax benefit, family tax credit, income support, NOT invalidity benefit/unemployment benefit. Proof of benefit (eg payment book) should be shown to the Pest Control Officer before treatment starts.

*** Second or subsequent visits within three months may be charged for if advice on self help has not been acted upon – will be decided by the officer at time of visit. If made, the charge will be £16.00 (inc. VAT)

**** Minimum charge (incl. VAT) plus cost of materials used. Actual charge will depend upon size of premises and extent of infestation.

Other Pest Control

Ants/Woodlice

Please note that the Pest Control officer is not able to offer treatment for ants or woodlice as householders are better able to deal with these themselves and they are not a hazard to health. Regular treatment of the areas used by ants/woodlice with a light dusting of insecticide powder is the most effective way of dealing with the problem.

Bees

Treatment for honey bees (at the same rates as for wasps) will be offered in exceptional circumstances only. Most enquiries may be referred to a local bee keeper who may charge for the removal of a swarm.

Contact Information

For further information on Pests and Pest Control charges, please contact our Environmental Protection section.

This page last updated: 29/07/2008

Environment and Planning

See Also: