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Introduction
We offer a pest control service for the treatment of rats, mice, fleas, wasps and cockroaches. Insects or other pests can be identified and advice given on the best method of treatment. The treatment for rats is free to domestic households. Charges for other treatments are listed under pest control charges. Treatments are free if you are in receipt of certain income related benefits.
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Service standards
If you call upon our Pest Control Services you should be able to expect the following:
- To be contacted by our Pest Control staff to arrange an appointment within one working day
- To be dealt with courteously and politely
- To receive a visit normally within two working days
- To be given appropriate advice and information
In return we would expect that you:
- Are available at the agreed times
- Take action on any advice and recommendations made, in order to help deal with the infestation
If you do not consider that the service you have received met these standards or you have cause for complaint please write to or contact us.
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Pest Control charges from 01 January 2012
All prices include VAT at the standard rate.
Domestic premises
Rats
Normal charge: free
Concessionary rate: free
Mice
Initial visit: £57.00
Concessionary rate: free ***
Revisits: £32.00
Concessionary rate: free ***
Wasps' nests
Normal charge: £57.00
Concessionary rate: £23.00
Fleas
Up to 6 rooms: £57.00
Concessionary rate: £23.00
Each additional room: £17.00
Concessionary rate: free
Other insects eg bed bugs and cockroaches
Up to 6 rooms: £114.00
Concessionary rate: free
Each additional room: £17.00
Concessionary rate: free
Call out charge where treatment decline: £33.00
Concessionary rate: free
Commercial premises
Rats and mice
Initial visit: £70.00 per hour plus materials ****
Revisits: £36.00 per hour plus materials ****
Wasps' nest
Normal charge: £71.00
Fleas
Up to 6 rooms: £71.00
Each additional room: £17.00
Other insects such as bed bugs and cockroaches
£114.00
Long term contracts negotiated on request.
General charges
Collection of keys: £23.00
Invoice fee: £23.00
Notes:
* Charges are payable prior to treatment. An additional administration charge of £19.00 plus VAT is payable if payment is to be made by account.
** Reduced charge for persons in receipt of income related benefits (housing benefit, council tax benefit, family tax credit, income support) but not invalidity benefit/unemployment benefit. Proof of benefit (eg payment book) should be shown to the Pest Control Officer before treatment starts.
*** Second or subsequent visits within three months may be charged for if advice on self help has not been acted upon – decided by the officer at time of visit. If made, the charge will be £16.00 (inc. VAT)
**** Minimum charge (incl. VAT) plus cost of materials used. Actual charge will depend upon size of premises and extent of infestation.
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Other pest control
Ants/woodlice
Please note that the Pest Control officer is not able to offer treatment for ants or woodlice as householders are better able to deal with these themselves and they are not a hazard to health. Regular treatment of the areas used by ants/woodlice with a light dusting of insecticide powder is the most effective way of dealing with the problem.
Bees
Treatment for honey bees (at the same rates as for wasps) will be offered in exceptional circumstances only. Most enquiries may be referred to a local bee keeper who may charge for the removal of a swarm.
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Contact information
For further information on Pests and Pest Control charges, please contact our Environmental Protection section.
