Service Standards

Suppliers providing, or wishing to provide, goods or services to Hastings Borough Council should expect the following standards:

An equal and fair opportunity to compete for business.
Full information on the timetable for each procurement, the process to be used and mandatory requirements for all those responding to the appropriate advertisement.
Fair specifications setting out customer requirements and incorporating the International, EU or British standards, as appropriate.
Open and objective consideration of innovative cost effective alternatives, provided that they satisfy specifications.
Support to deliver goods and services which are environmentally friendly.
A fair evaluation of competitive bids subject to nominated criteria such as quality, service, price, and economic advantage.
All bidders to be kept informed on the progress of evaluation which will be conducted as quickly as possible.
Notification of the outcome of tenders in which companies have an interest.
Feedback on request if a bid has been unsuccessful.
Prompt payment as required by Government and contractual obligations with invoices paid within 30 days of receipt.
Courtesy and respect with all enquiries dealt with promptly, efficiently and to the highest professional standards.

If these standards have not been met, then ultimately you may wish to lodge a formal complaint under the Council's Complaints and Comments procedure

This page last updated: 01/11/2004

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